Learn how to identify the essentials of leadership (does not become rattled in a crisis, understands that division leads to failure, does their homework, is decisive, is ethical, etc.). The idea that crisis creates leaders is critical; in a crisis leaders emerge. Two examples of great leaders were explained in this chapter that really exemplified all of the traits listed above and even more. My top two "Lessons Learned" were: Sometimes a crisis tests a leader's ability to really "deal" and really LEAD. I was also fond of the cornerstones that included doing your homework, courage, persistence... and much MORE.
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